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CAR Inc. rated the most satisfactory brand by customers in China’s car rental industry in 2022 Hong Kong/July 20.2022/ CAR Inc. On July 20, Chnbrand, an established brand rating and consulting agency in China, released the 2022 China Customer Satisfaction Index (C-CSI). With a comprehensive score of 82.3, CAR Inc. (“CAR”) ranked first in customer satisfaction in China’s car rental chain industry. Dji, Dyson, Gree, Huawei, JD.com, PICC, and other service companies topped their categories. C-CSI is the first comprehensive customer satisfaction evaluation system implemented by Chnbrand. It is one of the most trusted customer satisfaction evaluation systems for Chinese consumers and enterprises to represent the satisfaction degree of Chinese consumers on products or services by weighted average calculation of three indicators: overall satisfaction, factor satisfaction (brand image, service and product) and customer loyalty. The C-CSI survey area covered 100 cities across China, and the respondents were randomly sampled according to gender, age and income. With a total sample size exceeding 2.78 million, the survey covered 178 sub-sectors, involving 10,748 mainstream brands. Since its establishment in 2007, CAR has continuously cultivated the brand competitiveness in fleet structure, network footprint and service experience, laying a solid foundation for the brand’s high-level customer satisfaction. A customer-centered approach to enhance user experience At present, CAR has nearly 110,000 vehicles, most of which support self-service, and more than half of them are new and quasi-new cars. CAR’s fleet covers mainstream car brands such as Volkswagen, Nissan, Toyota, Buick and Volvo, as well as many new energy models, such as Volkswagen ID.4X, Volkswagen ID.4 CROZZ, Xpeng G3. CAR has also enriched its luxury car portfolio with Audi, Mercedes and Maserati, which meet the needs of different users in a variety of car usage scenarios, offering users with more comfortable and quality driving experiences. Since 2021, CAR has opened over 700 service locations in 82 new cities, covering national transportation hubs, core business districts and popular scenic spots. By weaving a nationwide connected car rental service network, CAR provides a solid foundation for users’ long-distance transportation and car rental services upon arrival, as well as local car rental services in core business districts, transportation hubs and suburbs. Today, CAR has 3,500 service locations nationwide, bringing consumers a high degree of convenience and meeting their car rental needs anytime and anywhere. Chnbrand’s report shared an observation that a number of brands have emerged from the COVID-19 period, thanks to their adaptability and innovation to meet the changing needs of users, and the expansion of their product and service offerings. In the era marked by COVID-19, CAR maintains user loyalty through introducing new products like rental pass, which is the first user-pass product in China’s car rental industry, and various customized product packages for commuters, and cross industries brand cooperation to diversity service capability. In terms of care for members, the company has established a sound user reward program by upgrading the membership scheme with added member benefits, such as reward redemption, and birthday gifts, etc., so as to further solidify the company’s long-term pursuit of user satisfaction. A customer-center approach to protect user interests Meeting customers needs is the most basic qualification of a company in the new era. In order to win consumers’ trust and enhance brand loyalty in the highly competitive market, more brand communication and value sharing, including brand behavior and attitude, are also crucial. During the COVID-19 epidemic, CAR’s pioneered contactless self-service helps minimize human contact and enhance the safety of users. In addition, in order to reduce the inconvenience caused by the change of travel plan related to epidemic control measures, CAR has formulated and implemented an epidemic care policy to prioritize customer interests. If the service area was classified as a medium or high risk area, customers could change or cancel their bookings free of charge, or have their rental expenses waived. This policy has significantly relieved customers’ travel concerns, and re-enforce the company’s accountability as a leading service provider in the industry. Looking ahead, CAR will continue to prioritize customer’s needs, and uphold its customer-centered business approach, to provide consumers with safer, more convenient and more cost-effective travel solutions. SOURCE: CAR Inc.
Commercial Vehicle Group (CVG) protects its team and production in Ukraine, while installing backup production in the Czech Republic. One of "CVG 35" who relocated to the Czech Republic from Ukraine to help set up facility. One of "CVG 35" who relocated to the Czech Republic from Ukraine to help set up facility. NEW ALBANY, Ohio, April 12, 2022 (GLOBE NEWSWIRE) -- CVG had 1,200 employees immediately impacted by the senseless Russian invasion of Ukraine. Despite a complete shut-down initially, CVG is back to 100% pre-invasion output rates. This quick response was possible thanks to brave leadership by its local team, the resolve and creativity of the Ukrainian and neighboring Czech Republic teams, fast-acting customers, and CVG's decision to implement fallback production positions with two new production facilities in the Czech Republic and a supply chain from Mexico. "As we have all witnessed since this invasion began, the Ukrainian people do not back down, and their resolve, commitment to winning, and bravery is astounding," said CVG President and CEO Harold Bevis. "Our global team quickly assembled itself into daily war calls, and we make on-the-spot decisions to protect our people, continue commerce as best we can, and implement backup plans. Despite the unreal hardship our Ukraine team faces, our employees wanted to keep working, be productive, and contribute to their economy in order to help defeat the Russian army. Our Ukrainian and Czech teams are remarkable, and our 8,000-person global team at CVG is working with them. Two of CVG's core values are make the world a better place through our actions and help each other. This was an easy decision for the CVG leadership team; it is our core values in action. We are all flying the Ukrainian flag - Slava Ukraini." CVG's local leaders are Jan Chabera, Executive Director of CVG's Operations in Eastern Europe (PEKM), and Yaroslav Pauk, Director of CVG Ukraine. They have led the implementation of the following actions in response to the invasion: All employees were initially paid, even if unable to work. Overtime wages were provided for all employees who went to work. All employees were issued a spot bonus while the facility was closed. Upgrades to the bomb shelter near our L'viv facility, fitted with a bathroom and kitchenette, and can house up to 300 people during an air raid/siren. Modified 24/7 work schedules to reduce the number of people in the facility at one time and maintain output. Upgraded the IT infrastructure to defend against cyber-attacks. Workstation modifications will be made for any injured employee wishing to return to work. Assistance will be provided for any employee who wishes to move to or from the Ukraine. All shipments to customers in Russia and Belarus have been halted. Resolve in Ukraine CVG and its Ukraine team are deeply committed to persevering through this ordeal together. CVG's plant in L'viv, Ukraine, immediately shut down and then reconstituted itself quickly, despite having all eligible male employees called into military service. CVG reestablished a team of more than 1,000 mostly female employees in the facility. They are dedicated to staying in Ukraine, protecting the local GDP, producing products for customers, and maintaining their communities and country. CVG has moved quickly with its customers who are equally committed to protecting and preserving Ukraine, but additionally need to achieve supply chain certainty. This has required extremely fast customer-supplier decision-making. CVG is thankful to all those that have helped it move fast. CVG will continue to fully support the Ukrainian government, economy and people, and urges other organizations with operations in Ukraine to follow suit in ensuring the safety of its employees in the region, but also to preserve their way of life as best possible. The "CVG 35" In order to provide backup production to Ukraine, CVG immediately decided to begin fallback production in the Czech Republic. CVG has an existing team, distribution, plants, and banking in the Czech Republic and was able to open two new plants in parallel within a few weeks. The "CVG 35" led the way - 35 brave women who traveled from Ukraine through Poland to the Czech Republic to help establish the new facilities, despite not speaking the Czech language or knowing the fate of their homes. CVG provided a moving package, apartments and furnishings to this core group of Ukrainian women to relocate to the Czech Republic. Thanks to these women, a large CVG support team, and the expedient movement of equipment and raw materials, the Czech plants are now operational. They are already producing electrical harnesses for electric vehicles and passenger cars. With this startup success, CVG plans to increase employment to 350 people between the two new locations. As a leading customer of CVG's business in that region, members of Volkswagen's team from Škoda Auto visited the "CVG 35" at one of the new facilities in the Czech Republic. That visit left a lasting impression on Karsten Schnake, Board Member for Purchasing at ŠKODA AUTO & Head of Project COMPASS at Volkswagen AG, who posted on LinkedIn about the experience. About CVG CVG is a global provider of vehicle solutions, electrical systems, warehouse automation, and aftermarket services. CVG's corporate purpose and values are to make the world a better place through our products and actions; employ a diverse and inclusive workforce; let our results do the talking and hold each other accountable; have fun and help each other. Information about the company and its products is available on the internet at www.cvgrp.com. Media Contact Jason Gray Marketing Manager CVG Jason.Gray@cvgrp.com Related Images Image 1: One of "CVG 35" who relocated to the Czech Republic from Ukraine to help set up facility. Woman in foreground assembling wiring at an electrical assembly facility in the Czech Republic, with two other women assembling parts in the background. Image 2: Ukrainian woman assembling wire harnesses at Czech facility One of the CVG 35 women who made the journey from Ukraine to the Czech Republic to help set up electrical manufacturing facilities there. Image 3: Ukrainian team at the facility in L'viv The team at the Ukrainian facility in L'viv prior to the Russian invasion of Ukraine. Image 4: CVG EV Logo A blue CVG EV logo This content was issued through the press release distribution service at Newswire.com. Attachment One of "CVG 35" who relocated to the Czech Republic from Ukraine to help set up facility.
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