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Data from Infobip shows impact of conversational customer experiences and GenAI in 2023 KUALA LUMPUR, Malaysia, April 19, 2024 /PRNewswire/ -- New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands interact. Infobip analyzed more than 473 billion digital communications interactions on its platform in 2023 between businesses and consumers to identify the latest global business messaging trends. Infobip Messaging Trends 2024 As consumers look for a deeper connection with the brands they buy from, the conversational messaging channels are seeing the fastest growth. In 2023, Infobip recorded a 137% increase in mobile app messages compared to 2022, a 73% rise in social media messages, and a 63% increase in chat app messages. Conversational experiences are increasing throughout the customer journey, whether for marketing, commerce, or support. Conversational support Whether a person is dealing with a human agent, a chatbot, or a combination of the two, conversational support provides an effective, efficient, and positive experience. WhatsApp remains the primary channel brands use for conversational support, where businesses send 90% of support messages over the chat app. However, brands are beginning to diversify their channel mix, leveraging chat apps in specific regions. For instance, Infobip has recorded increases of 541%, 146%, and 284% in Messenger, Viber, and Line, respectively. Brands are now using conversational AI to provide personalized customer service and support. For instance, Megi Health Platform uses a virtual assistant on WhatsApp to help improve the patient experience. Meanwhile, insurance firm LAQO uses our Azure OpenAI partnership to provide a fast, 24/7 and personal service. Conversational marketing The two-way exchange of information is the basis for conversational marketing, and brands are ramping up their efforts to meet customers on the channels they use with their family and friends. Overall, the data shows a 29% increase in mobile app messaging for marketing in 2023 compared to 2022. WhatsApp remains the top digital channel for conversational marketing in absolute numbers, driven by new features that enable customers to start and complete a purchase in a single WhatsApp chat window. Infobip is also seeing significant increases in other messaging apps such as Telegram, Line, Viber, and Messenger. More specifically, WhatsApp messages increased by 421% in Asia Pacific in 2023, while mobile app messaging increased by 146% in the Middle East and North Africa and by 18 times in North America. Meanwhile, RCS Business Messaging is an emerging channel for conversational marketing. Ivan Ostojić, Chief Business Officer at Infobip, said: "Our data shows how conversational experiences are rapidly spreading across the globe as businesses roll out marketing, sales, and support use cases. Where 2022 revealed a spike in omnichannel adoption when brands recognized the importance of connecting with their customers on their preferred channel, 2023 shows how brands are perfecting the end-to-end customer journey. Customers can now seamlessly progress through a journey within a single conversational thread on a chat app or RCS. With the emergence of interactive AI, we expect brands to incorporate a federation of different chatbots and AI algorithms working together to trigger actions at the ideal points during the customer journey. In the next year, we foresee the widespread adoption in customer service, marketing and sale automation, and for operational use cases like scheduling deliveries and managing payments." Regional difference With brands adopting conversational experiences globally, there are some regional differences: Africa: conversational channels gain traction with social media messages increasing nearly 2.5 times Asia Pacific: strong growth in mobile app messaging, with WhatsApp increasing by four times Europe: rapid growth for RCS, as interactions increase by 11 times Latin America: strong growth in mobile app messaging, with Viber increasing by more than 2.5 times Middle East North Africa: rapid adoption of conversational channels, as voice and video interactions double North America: exponential growth in rich messaging, with RCS interactions increasing by 50 times The changing role of SMS Infobip's data from 2023 shows that SMS remains an important channel for business communication, but usage is changing where SMS is now being used alongside chat apps. Across all industries, brands most commonly use SMS with WhatsApp, with 25% of businesses choosing this combination. Moreover, where businesses and brands use two channels, SMS is one of the two options in 63% of cases. For more information, see: https://www.infobip.com/messaging-trends-report About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023) Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023) Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023) Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023) Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023) Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
BEIJING, April 12, 2024 /PRNewswire/ -- On April 9, the Hurun Research Institute released the Global Unicorn Index 2024 in Guangzhou, a ranking of the world's start-ups founded in the 2000s, worth at least a billion dollars and not yet listed on a public exchange. NewLink, with its successful digital practices in energy digitalization, EV charging services, and transport energy transformation, once again made the list, enjoying the title of "Hurun Global Unicorn" for the fifth consecutive year. The list also includes companies such as ByteDance, SpaceX, and OpenAI. The Hurun Research Institute has been tracking unicorn companies since 2017, and this is the sixth time it has announced the Global Unicorn Index. The list shows that as of January 1, 2024, there are a total of 1,453 unicorn companies in 291 cities and 53 countries worldwide, with a total value of USD 4.6 trillion. Over the past year, a third of all global unicorn companies were in the sectors of fintech, software services, and AI. China, with 340 unicorn companies, ranked second globally, just behind the United States. China is home to a quarter of the world's unicorn companies. Those companies were mainly specialized in AI, semiconductor, and new energy. Rupert Hoogewerf, Chairman and Chief Research Officer of the Hurun Report, said that over the past year, a new unicorn company was born every two days globally, with the total number growing to three times that of five years ago. In 2024, AI replaced e-commerce to become one of the top three popular industries. In China, the fields in which unicorn companies are specialized have shown different distribution characteristics from previous years. In 2024, a number of start-ups in the new energy industry appeared on the list, involving various sectors such as PV, energy storage, energy digitalization, EVs, and charging services. As an IoT solution provider and a digital energy asset operator, NewLink, founded in 2016, spurs the development of full-chain energy conservation and carbon emission reduction to contribute to global carbon neutrality by leveraging digital technologies. Currently, NewLink enjoys an annual GMV of over RMB 100 billion, accounting for about 3% of China's energy retail market. Its business focuses on two scenarios: gas stations and charging stations, providing energy digitalization, asset management for gas and charging stations, and supply chain services for the upstream and downstream industries. Through its innovative business model of NewLink as a Service, NewLink has connected thousands of gas stations and 876,000 chargers. It has packaged refueling and charging services into the vehicles of 80% of OEMs in China to build the fuel and electricity integrated digital network. NaaS (NASDAQ:NAAS), as a global operator of new energy assets, delivers one-stop services from site selection consulting to software/hardware procurement, EPC, operation and maintenance, energy storage and PV, for charging pile manufacturers, charging station operators and OEMs in the whole new energy industry chain, with a view to engaging EV owners in better charging experience and streamlining operation of all industry chain players. Digital technology has become an important engine for promoting high-quality industrial development, and the transport energy industry is enjoying the engine first. In 2023, NaaS, boasting its own connection and operation capabilities, launched the NEF (NaaS Energy Fintech) system and integrated the system with user-side distributed resources such as EVs, public charging piles, and integrated PV-storage-charging stations. The system can intelligently optimize the operation, trading, and coordination regarding the transport energy. Based on the AI model, the system can provide services such as intelligent site selection, assessment, scheduling, operation, and maintenance for charging stations, thus helping government agencies and station investors scientifically plan and arrange charging infrastructures and improve operation efficiency. NewLink has been included in the "Global Unicorn Index" for five consecutive years and has repeatedly ranked among the "Top 500 Global Unicorn Companies" and "Top 500 Global New Energy Companies". Prior to this, NewLink has completed multiple rounds of financing, with shareholders including Bain Capital, Joy Capital, CICC Capital, CR Capital MGMT, and China Merchants Capital. Contact:Sabrina Wangwangxuedong@newlink.com
TOKYO, April 12, 2024 /PRNewswire/ -- Shueisha Inc. and alu Inc., both headquartered in Tokyo, released on April 12 "MANGA Plus Universe" (hereinafter "MPU"), a global manga community platform for exchanging opinions with worldwide fans through AI translation regarding manga comic works listed on "MANGA Plus by SHUEISHA," a free online manga content delivery service. The community service will be available for about a month through May 13 as a project on the fifth anniversary of "MANGA Plus by SHUEISHA." Image:https://cdn.kyodonewsprwire.jp/prwfile/release/M108123/202403298776/_prw_PI1fl_Hur12f3n.png URL: https://mangaplusuniverse.com/ - Outline of MPU MPU is a global manga community platform enabling worldwide fans to exchange opinions across language barriers on the 15 manga works listed. Users can post comments and images, click "likes" and make replies to others' posts, or cast votes, among others, within threads for expressing opinions on the works in question. This service has realized natural translation of nine languages including English and Spanish, utilizing "Azure OpenAI Service" offered by Microsoft Corp. while also using "DeepL Translate" and "Google Translate." - Background of Release In recent years, sales of Japanese manga comics overseas have continued expanding, thanks to media franchise strategies employed by global visual content platforms, such as Netflix, as one of the factors. In Japan, manga has been original works for animation, movies, dramas and so on, already playing the leading role in the IP content business. Yet, it has the potential to grow as global and larger content down the road. Publishing house Shueisha has focused on overseas business expansion using various forms including "MANGA Plus by SHUEISHA" released in January 2019. Now, as part of such efforts, and against the backdrop of the rapid development of AI technology, the company released MPU with the support of alu, which has strength in marketing IP content harnessing new technologies.
Humane Ai Pin ushers in the era of ambient computing SAN FRANCISCO, April 11, 2024 /PRNewswire/ -- Humane Inc. announced the general availability of the Humane Ai Pin, the world's first wearable artificial intelligence (Ai) computer. Available to customers today, Ai Pin is a wearable computer designed to act as an assistant and second brain. It harnesses Ai to seek answers, take notes, capture moments, make calls, and send messages all while allowing users to remain present. Humane Ai Pin "At Humane, we see the world not as it is, but as it could be," said Imran Chaudhri, Chairman and Co-Founder, Humane. "We work tirelessly to integrate intelligent technology into daily life, with the goal of freeing you from repetitive, mundane tasks, and enhancing the way you interact with the world around you. The launch of Ai Pin is a significant moment in the evolution of personal technology by bringing Ai compute capabilities in a new wearable form factor with a smart operating system to anyone, everywhere they go. Our Ai operating system, Cosmos, will unlock new ways to interact with all of your devices while staying present in the world and with the people around you." Ai Pin "The potential of Ai Pin is it learns from you and understands you. You can naturally capture a moment, it can remember something for you, or answer questions," said Bethany Bongiorno, CEO and Co-Founder, Humane. "The more you tell your Ai Pin about you, the more useful it will become for you." The Ai Pin is a standalone wearable device and is powered by a monthly plan that provides unlimited AI queries, unlimited talk, text and data, and unlimited storage of photos and videos for all customers. Product Features: Ai Mic — Ask Ai Pin questions about the world around you, how to solve problems, help you generate ideas, do research, and keep up to date on the latest events and news. Phone — Make calls and send messages, while on the go and hands free, and use Ai to help craft your messages. Capture — Ask Ai Pin to take photos and 15 second HD videos, all while you stay present in the moment. Notes — Ask Ai Pin to take a note, make a list, or remember something for you. Ask it to make recommendations for you using what you told it to remember. Interpreter — Use Ai Pin to speak and understand over 50 different languages, learn a new language, or use it to navigate the world. Catch Me Up — Allow Ai Pin to summarize what you missed. DJ — With a TIDAL subscription on Ai Pin, discover new music, ask questions about what you're listening to, and generate playlists with Ai. Laser Ink Display — Provides a display that is there when you need it and disappears when you don't by lifting and tilting the palm of your hand. Perpetual Power System — The Ai Pin Bundle comes with an extra Battery Booster and Charge Case, which when coupled with the Battery in the Ai Pin ensures you can wear Ai Pin all day. Humane Operating System — Cosmos Humane Ai Pin is powered by Cosmos, the Humane-developed proprietary Ai operating system that merges intelligent technologies with user-friendly interaction and advanced security. Cosmos was uniquely designed to operate both on a device and in the cloud to provide fast and easy product updates. Humane's unique Ai Bus cloud architecture and Context System eliminate the need to download or manage apps, instantly and intelligently connecting users to the appropriate Ai experience based on their actions and context. "We have an ambitious roadmap with software improvements, new features, additional partnerships and our SDK. All of this will enable your Ai Pin to become smarter and more powerful over time," said Bethany Bongiorno, CEO and Co-Founder, Humane. "Our vision is for Cosmos to eventually exist in many different devices and form factors, which will allow for truly ambient computing." Humane Plan Humane offers a service plan which includes a dedicated Ai Pin phone number and cellular connectivity through the Humane network connected by T-Mobile. The Humane plan is an unlimited wireless service plan which enables screenless Ai-powered texting and calling and includes cloud data storage, access to Ai services, and a domestic cellular plan with unlimited talk, text, and data. Looking Ahead Humane's extensive roadmap for expanding the Ai Pin and Cosmos ecosystem include software, operating system development, partnerships, and licensures. Today, Humane also announced the development of Vision, available today in Beta, an SDK available later this year, and strategic international partnerships. Vision — allows users to understand and make decisions based on visual input, such as identifying objects or describing locations. SDK — the first phase of this SDK for third-party developers to build experiences for Ai Pin and Cosmos begin in the second half of 2024, empowering developers to redefine the boundaries of what's possible in AI experiences. International Telco Partnerships — strategic licensing partnerships with SK Telecom (SKT) and SoftBank mark the start of the expansion of Ai Pin and Cosmos to regions globally, with more countries and partnerships to be announced soon. Availability Ai Pin is available now for all U.S. customers at humane.com. The Ai Pin Bundle includes the Ai Pin, Battery Booster, Charge Pad, USB-C Cable & Adapter + Charge Case & extra Booster. For $24 per month, customers will receive unlimited talk, text and data in the plan, unlimited cloud storage for photos and media, unlimited Ai queries and unrestricted access to Cosmos. Ai Pin comes in three colorway options including Eclipse ($699 bundle) and Lunar and Equinox ($799 bundle). Accessories can be purchased separately including the Humane Ai clip ($49), latch ($39), and nine different shield colors ($29). About Humane:Focused on creating a new way for AI to help people be more present in their lives, Humane launched the first wearable Ai computer with the Humane Ai Pin. Founded by Bethany Bongiorno and Imran Chaudhri, Humane developed Ai Pin to bring hardware and software technologies with the power of AI compute to people everywhere. Ai Pin integration partners include Microsoft, OpenAI, TIDAL, and T-Mobile which enable Humane in their mission to deliver the next era of personal mobile AI computing. For more information, please visit: www.humane.com Press Inquiries: press@humane.com Photo - https://mma.prnasia.com/media2/2384566/Yanir_Caramel_Jacket_Still.jpg?p=medium600 Logo - https://mma.prnasia.com/media2/1281254/Humane_Logo.jpg?p=medium600
TraceLink joins the ranks of Nvidia, YouTube, OpenAI, Novo Nordisk and more BOSTON, April 3, 2024 /PRNewswire/ -- TraceLink has been named to Fast Company's prestigious list of the World's Most Innovative Companies of 2024. This year's list shines a spotlight on businesses that are shaping their industries through innovation. These organizations are setting new standards and achieving remarkable milestones across many sectors. "Being named one of Fast Company's Most Innovative Companies of 2024 is both an honor and a reflection of our team's hard work and dedication," said Shabbir Dahod, President & CEO of TraceLink. "This recognition reinforces our mission to innovate at the intersection of technology and healthcare, driving forward solutions that safeguard patient health and streamline global supply chains. It's a powerful reminder of the impact we're making in the industry and the importance of pushing the boundaries of what's possible." Over the past 18 months, TraceLink has significantly expanded its digital supply network, connecting over 291,000 entities across healthcare and life sciences. TraceLink's innovative Multienterprise Information Network Tower solution has revolutionized collaboration and visibility across the pharmaceutical supply chain, enabling partners to navigate global distribution complexities effortlessly. As a result, medicines are delivered to patients more quickly and reliably than ever before. Leveraging the power of our network, TraceLink can now predict drug shortages, transform the recall process, and provide cutting-edge traceability and regulatory compliance software tailored for markets worldwide. These advancements ensure not only the safety and well-being of patients but also uphold stringent compliance standards across the global pharmaceutical supply chain, reinforcing our commitment to innovation and leadership in healthcare technology. The World's Most Innovative Companies stands as Fast Company's hallmark franchise and one of its most anticipated editorial efforts of the year. Fast Company's editors and writers identified the companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world. "Our list of the Most Innovative Companies is both a comprehensive look at the innovation economy and a snapshot of the business trends that defined the year," said Fast Company editor-in-chief Brendan Vaughan. "We saw extraordinary innovation across the board in 2023, but we also saw a handful of clear patterns: the growing footprint and impact of AI, the triumphant return of live events, and great leaps forward in climate tech. We face daunting challenges on many fronts, but the solutions we celebrate in MIC give me plenty of hope about the future." About TraceLink Inc.:TraceLink Inc. is the leading digital network platform company, enabling end-to-end supply chain orchestration by connecting more than 291,000 healthcare and life sciences entities through its B2N Integrate-Once™ network. Leading businesses trust TraceLink to deliver complete global connectivity, visibility, and traceability of healthcare products, ensuring that every patient gets the medicines they need when needed, safely and securely. ABOUT FAST COMPANYFast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with our sister publication Inc., and can be found online at www.fastcompany.com.
gHi system is the world's first GenAI medical record system in Mandarin and reduce time spent by 75% TAICHUNG, Taiwan, April 2, 2024 /PRNewswire/ -- China Medical University Hospital (CMUH) and Microsoft Taiwan announced the Generative Healthcare Intelligent (gHi) System, which is being applied to the hospital's medical records. According to CMUH, gHi is not only the world's first GenAI medical record system constructed mainly in Mandarin, but also has been referred to as "the Mandarin version of Nuance applications."Nuance, a Microsoft company, is the pioneer and leader in conversational AI and ambient intelligence with solutions to alleviate the burden of clinical documentation and empower providers to deliver better patient experiences."gHi" system captures and recognizes verbal input from healthcare professionals, and efficiently generates medical records using its AI engine. "CMUH has successfully developed gHi, a Chinese speech AI engine application for medical institutions in Taiwan, utilizing the Microsoft Azure platform. The AI engine greatly reduces time spent on the manual maintenance of medical records by 75%. It can be used in recording discussions with new patients, verbal information from nurses, preparing inpatient medical records, exporting examination reports, and even handling customized requests. " Superintendent Der-Yang Cho of CMUH stated. CMUH and Microsoft Taiwan together announced “gHi” applying to the hospital’s medical records, the Mandarin AI engine greatly reduces the time spent on manual maintenance of medical records by 75%. gHi system was led by Superintendent Der-Yang Cho's initiation, and it is further implemented by CMUH AI Center. Being supported by Microsoft Azure GPT-4, gHi system allows experts to record medical information through verbal inpu t. Further, it utilizes language models to summarize and analyze text, and automatically generate medical terminology and recommendations from the key information. gHi will undergo continued optimization to expand the scope of healthcare services, with more emphasis on patient-centric care and patient needs to further improve medical quality. gHi system is beneficial in improving medical record quality, as well as facilitating interdisciplinary cooperation and communication. Superintendent Cho of CMUH highlighted that the conventional management of medical records through paperwork or manual input frequently leads to inefficiencies and errors. Medical professionals can easily complete records through voice recording using gHi system, and to improve the efficiency and accuracy of medical record maintenance.Significantly, the gHi system can reduce the time medical experts spend on maintaining medical records by 75% compared to traditional methods. Sean Pien, General Manager at Microsoft Taiwan, mentioned, "Healthcare professionals are known to bear heavy burdens and stress, as they need to respond to patient needs and make decisions in emergency settings. It's our pleasure to collaborate with CMUH to reduce documentation work for healthcare experts and improve the quality of patient care. Microsoft Azure is a versatile platform, including enterprise-level computing capabilities, great variety in machine learning service solutions, multiple programming languages and tools, the powerful summarization and generation abilities of Azure OpenAI, and extensive resources of global data centers. All of these can ensure the accuracy and stability of "gHi System" constructed by CMUH. Microsoft's global endeavors to introduce AI-powered verbal recognition into healthcare have borne fruit." CMUH and Microsoft Taiwan together look forward to continuously investing in AI applications for next-generation medical platforms, driving the intelligent transformation of Taiwan's healthcare industry. Media ContactCarolyn Chen100709@tool.caaumed.org.tw
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