State Grid Xinjiang Information & Telecommunication Company: Dual Debut of Digital Intelligence Products and Quality Services

URUMQI, China, March 17, 2025 /PRNewswire/ -- On March 14, State Grid Xinjiang Information & Telecommunication Company, leveraging the integration of party building and business operations as a platform, organized a "3•15" information customer service quality publicity event themed "Digital Intelligence to Drive Development, Excellent Service with You." The event attracted over 1,100 participants.

The activity centered on user needs and challenges, focusing on key areas such as "transparent large models," "smart office solutions," and "burden reduction measures for grassroots units." It was conducted through a combination of "on-site precision services" and "online specialized guidance," aiming to fully implement the strategic deployment of State Grid Corporation and State Grid Xinjiang Electric Power's 2025 "two sessions" agenda. By aligning closely with intelligent development trends, the company deepened its three-level joint construction of customer services and enhanced the quality of information customer service.

At the event venue, State Grid Xinjiang Information & Telecommunication Company meticulously arranged exhibition zones, collaborating with grassroots units to establish an intelligent experience area, a business consultation zone, and an interactive engagement zone. Smart products and digital displays were showcased on-site, while smart office solutions were promoted using a "teaching + demonstration" approach. DeepSeek technology was utilized to guide users in generating PPTs and videos with one-click functionality. Additionally, large-scale AI models were employed to create engaging mini-games, enabling users to experience the convenience of the AI era firsthand. Experienced customer service staff were stationed at the business information desk to address user inquiries. Interactive segments, including puzzles, knowledge quizzes, and lucky blind boxes, further encouraged user participation.

This initiative represents a critical step by State Grid Xinjiang Information & Telecommunication Company to enhance service quality, strengthen three-level collaboration, and promote digital intelligence products. Through this event, the company successfully narrowed the gap between itself and its users, allowing them to appreciate the allure of digital intelligence power. Simultaneously, it showcased the achievements and commitment of State Grid Xinjiang Information & Telecommunication Company in its digital transformation journey.

Moving forward, State Grid Xinjiang Information & Telecommunication Company will continue to uphold a user-centric service philosophy, grounded in practical considerations. By fostering innovative ideas and insights among young employees regarding digitalization, the company aims to continuously refine its service model, contributing youthful energy to the construction of a new power system.